FAQs - Industrial Automation Solutions
Product Certification & Authenticity
How do you guarantee products are genuine?
All units ship with original factory FMD reports and material certificates. For example, ROSEMOUNT 3051S transmitters include Emerson’s digital twin verification, while YOKOGAWA EJX910 transmitters have CENTUM VP system compatibility codes.
Do you provide compliance documentation?
Yes. ASCO NEMA 4X valves include ATEX/IECEx certificates, and Endress&Hauser Prosonic FMR60 radar sensors ship with SIL 2/3 packages for process safety systems.
Procurement Process
Why are your prices 15-20% below OEMs?
We maintain direct partnerships with ABB/WIKA factories and order in bulk. For instance, SIEMENS SITRANS P320 pressure transmitters are sourced through ASEAN bonded warehouses, bypassing regional distributor markups.
How fast can you quote?
Submit model numbers (e.g., FISHER DVC6000, BENTLY Nevada 3300) via email before 3PM CST – 90% of quotes delivered within 6 hours with lead times and compliance details.
Technical Support
Can you assist with HART/FF protocol integration?
Our engineers provide pre-mapped protocol files for:
- ROSEMOUNT 3051S to Honeywell Experion
- MICRO MOTION 2700 to Yokogawa CENTUM Includes 2-hour remote configuration support.
Do you offer installation guidance?
Yes. FOXBORO P33 pressure switch orders include NE43 output wiring diagrams, while PR electronics isolators ship with DIN-rail mounting templates.
Logistics & Restricted Regions
How do you ship to embargoed areas?
We utilize transshipment hubs in Turkey/UAE for Middle East deliveries and Vietnam for ASEAN routes. For example, ASHCROFT 1009 switches bound for Iran typically clear customs in 5 days via Dubai.
What's your standard lead time?
72-hour dispatch for 12,000+ stocked items like FLUKE 754 calibrators and WIKA CPH6500 transmitters. Customized orders (e.g., ASCO 327 valves with 316L bodies) take 10-14 days.
After-Sales & Warranty
What if a product fails within warranty?
We replace faulty units within 5 working days. Recent case: Replaced a Honeywell ST3000 transmitter in Kazakhstan within 72 hours, including DCS reconfiguration.
Do you repair legacy systems?
Yes. Provide Foxboro I/A Series DCS component photos – 80% of obsolete parts (pre-2010) can be cross-referenced to current ABB/SIEMENS equivalents.